| Can I have more than 2 numbers? |
| Absolutely! You can purchase as many numbers as you require. If you have a large numbering requirement such as a block of numbers for your business, get in touch as we may be able to offer you special rates. |
| I note a 50 number limit in my account, can I have more than 50 numbers? |
| Yes! Please contact us and we can increase this limit for you. We may need to take you through enhanced due diligence first. |
| How can I enable SIP URI on my account (SIP DIDs)? |
| Please contact us and we can enable this for you. We may need to take you through enhanced due diligence first. |
| What is enhanced due diligence? |
| Enhanced due diligence depending on the context requires us to better understand your number use, your businesses and confirming who you say you are. |
| How can I get support? |
| Please go to our support page above and send a message. We aim to respond to all sales/account and support messages within 24 working hours. |
| Do you provide premium features such as time of day routing, call whisper, recording etc. |
| No. We offer a simple redirection service. |
| How come you do not provide unlimited packages. |
| Some of our competitors will offer so called "unlimited" for a low price. However realistically, these packages are designed for low use and may be artificially limited (e.g can only receive 1 concurrent call). Furthermore, many businesses require many numbers for different purposes and therefore would have to pay multiple times which can quickly add up as each package is associated to only 1 number. Therefore our model is simple, you have the number and your allowance is shared/pooled across many numbers. Our allowances are still competitively priced and its easy to upgrade/download as/when you need. |
| How many concurrent calls do numbers have? |
| We do not typically limit how many concurrent calls you can receive. However, if you are expecting to receive a surcharge in calls where there will be more than 10 concurrent calls on the account, we need to know in advance. We reserve the right to physically limit the numbers and/or account on how many concurrent calls it can receive if we have not been made aware in advance. Please open up a support ticket to inform us of expected call traffic. Typically we only need a few days notice. However sometimes we need much longer depending on volume, so if in doubt please get in contact with us. |
| Can I port in and out a number? |
| Absolutely! Pricing related to porting is on our rates page. If you would like to port in, please open a support ticket. We will need you to fill in a Letter of Authority (LoA) for us to give to your current provided. Numbers that are ported in will be charged our default monthly numbering fee. Porting typically takes 1-2 weeks end to end. Porting is only supported for end user generated ports. Wholesale/Reseller porting is not facilitated. Please see the Switching and Porting section in our code of practice for more information. |
| Can I port in my landline number? |
| Absolutely! Typically most numbers ported in are BT Openreach numbers. |
| Can I resell your numbers? |
| We do allow reselling, however we need to be made aware in advance (typically we can offer you bespoke rates and setups). You also need to be aware of your legal responsibilities in becoming a reseller. |
| Can I change the free allowance tariff on my account? |
| Yes you can. Please goto the control panel and then select change your free allowance. Once you have changed the free allowance, to activate it, goto the change allowance page and press cancel allowance (at the bottom of the page). This will reset the active allowance on your account. |
| What is the cost of the caller when they call my 03 number? |
| 03 numbers must be charged the same price as a landline number and if a customer has inclusive minutes to landline numbers, then that must also include 03 numbers. |
| How many geographical local areas do you have? |
| We can provide you numbers in most local areas in the UK (thats over 600 different area codes!). There are a small handful of areas we are currently unable to provide. |
| Can you provide memorable numbers? |
| Absolutely! Please contact us regarding this. |
| Can you provide technical support on SIP URI? |
| Given the complexity of SIP, this is a use at your own risk. Support is limited. Given all the various equipment that exist (including all the configurations and complexities), if you are not sure, then we recommend you procure the services of a professional who can help connect a number from our service to your equipment. |
| On SIP URI, what codecs do you support? |
| We only support G711a (also known as alaw) |
| Do you provide SIP Trunking? |
| Yes! However this is provided via our other brand (VoIP Yonder). Pricing is similar and if you wish you can move your numbers over to VoIP Yonder at a later date. |
If you have a query about our service or how to migrate from your current setup to us (it’s easier than you think) then open a support ticket.